Skip to content
Independent service company Refrigeration only: built-in and integrated columns, freezers, wine storage, undercounter units and ice makers. Mon–Fri 8am–6pm · Sat 9am–4pm · Sun closed
Cold Line Refrigeration Service · Independent Book online Call · Mon–Fri 8:00am – 6:00pm (904) 604-7755
Setpoints 38°F Fresh food 5°F Ice production 0°F Freezer
Contact

Book a diagnostic

One phone call, four pieces of information, and we can usually tell you before the visit whether the fault is a cleaning, a component or a sealed system.

Hand tools on a folded towel on a kitchen floor, an open refrigerator door above them.
What happens after the call: an appointment, a cabinet, and a diagnosis in writing.
Independent service company

Call (904) 604-7755 Book online

Booking opens our scheduling application in a new tab. There is no form on this site and no published email address; the telephone and that page are the two ways to reach us.

Company
Cold Line Refrigeration Service
Location
Jacksonville, FL
Mon–Fri
8:00am – 6:00pm
Sat
9:00am – 4:00pm
Sun
Closed
Booking
Scheduled appointments only. No after-hours or emergency service.
Diagnostic
$80 flat diagnostic, credited toward the repair.
Coverage
40 miles by road from Fruit Cove and St. Johns County. Drive distance, not straight-line radius.
Have these ready
  1. The full model number and serial number from the plate. On full-size cabinets it is inside the fresh-food compartment on the upper left wall; on undercounter units it is behind the base grille.
  2. Both compartment temperatures, read with a thermometer rather than from the display, against the 38°F and 0°F setpoints.
  3. Any code shown on the display, written down exactly. Leave it on the unit — do not clear it before the visit.
  4. When the condenser was last cleaned, and whether the grille is at the top or the bottom of the cabinet.
Before you book

Two answers that save you the call.

If the fresh-food compartment is under 48°F and the condenser has not been cleaned in a year, clean it first and give the cabinet 24 hours. A good proportion of calls end there and it costs you nothing.

If it is above 48°F against a 38°F setpoint, the manufacturer's own guidance is that a cleaning is unlikely to recover it. That is a service call, and waiting a week only adds a week of food loss.

We do not offer after-hours or emergency service, and we would rather say so here than have you find out at 9pm.

Coverage

Areas with published drive distances.